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Our Stories
October 2, 2026
Spotlight: American Water’s Customer Care agents

Customer Service Week is (Oct. 5-9) – an opportunity to spotlight the hard work and dedication of American Water’s Customer Service professionals.

American Water’s Customer Care agents use knowledge, empathy and care when helping customers navigate billing, service and other inquiries.

September 30, 2026
A Message from American Water’s Source Water Protection Team

It’s Source Water Protection Week (Sept. 27-Oct. 3) – an opportunity to learn how everyone plays a role in protecting and improving drinking water sources.

American Water’s commitment to providing safe, clean, reliable drinking water services starts at the source.

September 28, 2026
How American Water is Protecting Drinking Water at its Source

Protecting safe, reliable drinking water begins long before water reaches a treatment plant. Learn more about how American Water is protecting source water.

It starts upstream, in the rivers, lakes, reservoirs and watersheds that supply communities with the water they depend on every day.

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Company Overview
  • About Us
  • We deliver safe, clean, reliable water service that is also affordable because our customers deserve nothing less.
  • Company History
  • Founded in 1886, American Water has been serving customers and communities for more than 135 years.
  • Investor Relations
  • American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States.
  • Solutions for Communities
  • We work with communities to solve their water and wastewater system operations, management, investment, supply and delivery challenges.