Customer Service Week is (Oct. 5-9) – an opportunity to spotlight the hard work and dedication of American Water’s Customer Service professionals.

American Water’s Customer Care agents use knowledge, empathy and care when helping customers navigate billing, service and other inquiries.

It’s Source Water Protection Week (Sept. 27-Oct. 3) – an opportunity to learn how everyone plays a role in protecting and improving drinking water sources.

American Water’s commitment to providing safe, clean, reliable drinking water services starts at the source.

Protecting safe, reliable drinking water begins long before water reaches a treatment plant. Learn more about how American Water is protecting source water.

It starts upstream, in the rivers, lakes, reservoirs and watersheds that supply communities with the water they depend on every day.

High-quality, safe drinking water starts at the source. During Source Water Protection Week (Sept. 27-Oct. 3), American Water educates employees, customers and the community about the steps we can all take to protect source water.

Source water is water that is used as a supply for public drinking water and private wells.

Across the United States, municipal leaders face a common challenge: balancing aging infrastructure needs with growing demands for public services, economic development, public safety and recreation.

For many communities, partnering with a regulated water and wastewater provider has become a strategic tool for addressing those competing priorities.

Wastewater infrastructure exists largely out of sight, yet reliability and performance of wastewater systems are essential to public health and environmental protection.

Across the country, aging infrastructure, stricter environmental standards and limited resources have made it increasingly difficult for many community systems to maintain reliable, environmentally compliant service.

Across the United States, municipal leaders face a common challenge:

balancing aging infrastructure needs with growing demands for public services, economic development, public safety and recreation.

Wastewater infrastructure exists largely out of sight, yet reliability and performance of wastewater systems are essential to public health and environmental protection.

Across the country, aging infrastructure, stricter environmental standards and limited resources have made it increasingly difficult for many community systems to maintain reliable, environmentally compliant service.

During National Preparedness Month, we’re sharing how American Water prepares for extreme weather and how you can stay prepared too.

When severe weather strikes, water and wastewater systems can face challenges.

Across the United States, municipal leaders face a common challenge: balancing aging infrastructure needs with growing demands for public services, economic development, public safety and recreation.