Our Stories
Our Stories
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August 4, 2025
It's everyone's job to protect drinking water. State rules require homes and businesses served by public water systems to protect these systems from contamination.
Sometimes, water from private plumbing can flow back into public water systems, which is known as backflow. To prevent this, some customers must install and maintain backflow prevention devices.
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July 18, 2025
At American Water, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to our customers.
To help keep you informed about water emergencies and planned repairs in your community, we launched an enhanced online Customer Advisory Map.
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June 23, 2025
Fats, Oils, and Grease (FOGs) are common household waste products that can wreak havoc on plumbing systems when improperly disposed of and poured down the drain.
These substances solidify over time, causing stubborn blockages in pipes and possibly leading to costly repairs.
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June 20, 2025
It’s estimated that up to 50% of the water we use outdoors in the summer is not needed to maintain a healthy landscape.
But how do you know where to begin to use water wisely? It’s easier than you might think. Watch the video or read through our helpful tips to help you get started.
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June 1, 2025
As a homeowner, it is important to be aware of the type of service line that delivers water to your home.
Service lines are the pipes that connect your home's plumbing system to the utility-owned water supply, and can be made from a variety of materials, including lead, copper and plastic.
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September 17, 2024
Sometime this fall, before the cold sets in, locate your main water shut-off valve and hang an I.D. tag on it so you can find it quickly in an emergency.
In many homes, it is located near the water meter or close to where the water pipe enters the home. Note: If your pipes do freeze, you will need to be able to turn off your water immediately.
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September 13, 2024
Se estima que hasta el 50% del agua que utilizamos al aire libre en verano no es necesaria para mantener un paisaje saludable.
Pero, ¿cómo saber por dónde empezar a utilizar el agua de forma inteligente? Es más fácil de lo que piensas.
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April 22, 2024
Protecting drinking water at its source is an important part of the process to treat and deliver high quality water service.
It takes a community effort to protect and conserve our shared water resources. Some materials can impact waterways if poured down the drain, flushed down the toilet, or dumped on the ground.
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March 13, 2024
From March 18th through the 24th, we highlight the U.S. Environmental Protection Agency's (EPA) Fix a Leak Week 2024 by sharing tips to locate and fix leaks fast.
According to the EPA, the average household wastes nearly 10,000 gallons of water annually. Read more for a few common places to share for leaks inside your home.
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January 3, 2024
Make sure your contact information is up to date and learn about some of MyWater's easy-to-use features detailed here.
If you are not already enrolled, sign up for MyWater at amwater.com/mywater and simplify.



