Press Releases
Pennsylvania American Water Issues Boil Water Advisory for Customers in Part of Saw Creek Estates
HIERVAN EL AGUA ANTES DE USARLA.
ESTE INFORME CONTIENE INFORMACION IMPORTANTE ACERCA DE SU AGUA POTABLE, HAGA QUE ALGUIEN LO TRADUZCA PARA USTED, O HABLE CON ALGUIEN QUE LO ENTIENDA
SCRANTON, Pa. (March 27, 2025) – Pennsylvania American Water today issued a boil water advisory for customers in part of Saw Creek Estates due to a main break that affected a storage tank. Approximately 550 customers are impacted.
Pennsylvania American Water experienced a loss in positive water pressure on Thursday, March 27, due to a main break. A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through backflow by back‑pressure or back-siphonage. As a result, there is an increased chance that the water might contain disease-causing organisms.
This notice applies to customers along the following streets:
- Stafford Drive
- Braintree Drive
- Kirkham Road
- Lancaster Drive
- Windemere Road
- Dunchurch Drive
- Alford Court
- Plymouth Court
- Welford Court
- Carnforth Drive
- Bexhill Court
- Appleby Court
- Wickes Road
- Sugar Mountain Road W
- Mars Drive
- Mercury Drive
- Saturn Drive
- Walnut Trail
- East Court
- Evergreen Drive
- Kangaroo Court
- Wyndling Way
- Maple Drive
- Pine Lane
- Rustic Acres
For a map of the affected area, visit https://alertsdetail.awapps.com/alert/79040
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. You should use boil or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until further notice.
Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses and parasites, which can cause symptoms such as nausea, cramps, diarrhea and associated headaches.
These symptoms are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may wish to consult with your health care provider. People with severely compromised immune systems, infants and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers.
General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.
What happened? What is being done?
Pennsylvania American Water are currently making repairs to the main break. Repairs are anticipated to be completed later this evening. Pennsylvania American Water will collect and analyze additional water quality samples including bacteria samples.
We will inform you when the corrective actions have been completed and you no longer need to boil your water. This information will also be provided on Pennsylvania American Water’s website at www.pennsylvaniaamwater.com, under the Alerts section.
For more information, contact Pennsylvania American Water’s customer service center at (800) 565-7292.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,700 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.
About Pennsylvania American Water
Pennsylvania American Water, a subsidiary of American Water, is the largest regulated water utility in the state, providing safe, clean, reliable and affordable water and wastewater services to approximately 2.4 million people.
Media Contact:
Susan Turcmanovich
External Affairs Manager
570-351-0120
susan.turcmanovich@amwater.com
PWS ID Number: PA2520062 Date issued: March 27, 2025